February 28, 2012

We are constant advocates for our customers to improve on Standard. It’s GPL! We love seeing how they customize our product. The theme contains items that specifically make it easier to customize. In fact, we have 70+ tutorials in our support community, most of which give line-by-line instruction on how to customize Standard.

Do we want our customers, like you, to feel comfortable running it unaltered, fresh from the shrink wrap? Of course. The fact remains that we go out of our way to satisfy both user groups, those who want a better closed box, and those who want an open one.

This article is for all you open boxers out there.

Continue Reading…

February 27, 2012

You’ve probably seen organizations where bad decisions are made by people in authority. Either because they don’t know better, or worse, they are ignoring the advice of those who do know better.

This is a cultural warning sign. If you see it, run away as fast as you can!

Continue Reading…

February 24, 2012

Before I get started, there are a few people I’d like to thank (in no particular order).

Ten days ago, on Valentines Day, with a healthy mix of anxiety, excitement, and trust, we released the Standard 3 Preview to our support community. All we asked was for it to be used with caution. Oh, and we invited this community into the process, asking for feedback and bug reports. Every person listed above jumped in and gave us a hand.

Boy howdy did they deliver. Check this out! Continue Reading…

February 22, 2012

We’ve been incredibly busy these past two months and they’ve flown by like nothing I’ve ever experienced. Time is definitely not slowing up and as a business our constant challenge is to make sure that we’re optimizing every single moment together so that we can collectively build our future.

What we’ve been doing is very simple and it’s compartmentalized into two buckets of effort: Optimization and Growth.

The first has required us to take a serious look at what we’ve been doing and judiciously kill all energy into things that won’t help us reach our core objectives. This has meant that we shed (or sell) parts of our business that are actually profitable – we are making significant changes and there are risks involved but it’s necessary to move these things now before we get bogged down even further.

The second has required us to start looking at our growth patterns and projecting what the future looks like from a financial perspective, considering all options for growth opportunities. This includes conversation about Angel investments and venture capital as well as changing our internal financial modeling so that we can do two things in sequential order: Survive and thrive.

Our stakeholders and customers demand it – and we want to be around for a very long time. We have so much more to give you, our faithful publishers, and we can’t wait to show you some of what’s been going on behind the scenes. Sure, we joked about going IPO but we think the infrastructure and products that we’re building could lead us down that path.

And it’ll be so sweet to reject that particularly opportunity when it comes.

Keep dreaming. Do work.

February 20, 2012

Every year I try to set the team up with a local talent to get some new team and mug shots so that we can at least look like we know what we’re doing – which isn’t much since that’s somewhat the definition of a “startup,” but we’ll take anything we can get.

(We do know this: We’re insanely passionate about online publishing. Just a FYI. And we’re having a heck of a lot of fun.)

Kevin Geary, a local photographer allowed us to hang out with him a week or so ago and rocked some creative shots in his Dojo-conversion studio – which worked out really well!

Kevin’s the real deal with some sweet talent to boot – if you need some local professional photography done then hit him up and tell him 8BIT sent you. Seriously.

Check out some of these somewhat-randomly chosen images:

Continue Reading…

February 18, 2012

In addition to setting up our Quarterly Release Cycles, we’ve been taking a hard look at how we do work in our day-to-day workflow and the tools that we use.

Oftentimes, I think companies develop products with the best of intentions. That is, they want to satisfy a need in the market – they want to provide a solution for an obvious problem. But I also think that many companies leave their customers’ experience with their product as an afterthought.

As long as it gets the job done, does it matter how it does it?

Think about it: how many products do you use – both online and offline – that work but aren’t exactly fun to use? Now compare that to the product that you love to use. You can tell when a company cares, right?

There’s a flip side to this coin, too.

Continue Reading…

February 17, 2012

We have a number of ways that we track what’s being said about our company, our products, and even individuals on the team and it’s generally very positive in nature, which is great. Occasionally we’ll get some negative feedback and we’re not naive enough to believe that we can satisfy every single customer that comes knocking – it is what it is and it’s the cost of building a great product!

But the best notifications that come across my desk are the ones like Andy’s blog post where he’s providing an incredible service to his readers and our other customers by helping educate them on how to do neat things like embedding a tweet into a blog post.

Not only is it applicable to those that use the love our life but also for people that do not – Andy’s intention is clear: He’s a happy user and he wants to provide value to other happy users.

And that’s something we can get behind time and time again – in fact, we encourage it.

Continue Reading…

February 14, 2012

Do you own a Support License? You do? Well, then you already know that you are the object of our affection!

We luffs you.

And it is because of this deep and double rainbow colored luff that we’ve been on a quest. We searched the Internet far and wide for the perfect Valentine’s Day gift for you.

But what could possibly symbolize the size and scope of our luff? Flowers? Exotic canned meats? A really, really amazing stick?

Nay.

We knew these cliche and mundane trinkets would never do. We wanted to give you something special. Something to set you apart from all the other primates and/or marsupials floating out there in the nether-regions of cyberspace.

We wanted a beautiful gift for a beautiful you.

Continue Reading…

February 10, 2012

Well hello there. We’ve had a busy few weeks and here we are already well into February. The team took an interlude from working Friday for a photo shoot, but then jumped right back into Standard 3. Michael’s been keeping us on the straight and narrow. Jared & Tom have been closing tickets like a boss. Or should I have said Jared and Tom have been closing tickets like respective bosses? Who knows. I’ve never been keen at pluralizing slang.

The time felt right to jump out of my tasks and give y’all some more information. Here is what you may or may not already know about Standard 3.

Continue Reading…

February 8, 2012

Over the past few weeks, we’ve spent a bit of time talking about the state of online publishing and how we’re hoping to improve the process end-to-end. Obviously, we’re crazy passionate about it and we want to stay connected with those that love anything related to digital publishing and the technologies that drive innovation.

To that end, we’re looking to begin putting together several meetups with those of you that dig startups, technology, WordPress, and publishing. Ultimately, we want to share our experience on publishing, product design, web development, and starting a business with others while giving back some of our time to our the community at large.

Continue Reading…